FAQs

What if I need to reschedule?

Stuff happens, we get it. Please let us know if you need to change your appointment time with at least 24 hours notice. For changes made within 24 hours, we will charge 50% of the cleaning fee.

 

How do you feel about fur babies?

Bring on the fluff! For our staff’s safety, we recommend introducing your pet on the first visit or kenneling pets that may be anxious.

 

What if something breaks?

Our cleaning specialists take the utmost care, but accidents happen. Please report any incidents to customer support at meetrosie.ca@gmail.com as soon as possible so we can help out.

 

What if I forget to leave a key?

We’ll do our best to get a hold of you. If we aren’t able to access your home at your scheduled time, our cancellation policy applies, and we will charge 50% of the cleaning fee. 

 

What if I want to change my cleaning frequency?

It’s easy! You can contact customer support at meetrosie.ca@gmail.com and we will be happy to make any changes to your service.

 

What cleaning products do you use?

We are proud to have partnered with Toronto-based, female-founded brand Guests on Earth to provide B-Corp certified, sustainable products in each of our cleaning services. We love them because they are safe to use in spaces with pregnant/nursing women, children and pets. 

 

Do I need to supply any products or a vacuum?

Zero – we’ve got it covered. We’ll arrive with everything we need so you can stay stress-free.

 

How does your referral program work?

We love referrals! When your friend books a service, you’ll get 10% off your next clean.